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Report a Malfunction

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More information regarding the use of your data can be found in our data privacy statement on cash-free payment at https://www.stwm.de/dse-binfo-7/.

Trouble Report

Thank you very much for using our malfunction form. Please complete all mandatory fields as indicated. Your trouble report will then be dealt with as soon as possible.\n

Please also note the following:
If you're reporting a malfunction without reporting any loss (loss of balance or cash), please only fill in Part 1.
Otherwise, please also fill in Part 2.

Part 1: Machine Details
Number which is stuck onto the machine. If you can't find the number, please describe the machine.
Name of canteen or café, name of building or name of street and city.
Details of what happened, apparent defects, screen text, acoustic or visual notifications/irregularities.
In the case of trouble topping up your card, holding the card up to the card reader again can prompt a second topping-up process. Did you try that?
jpg. images and smaller than 5 MB
Please enter the amount which was not topped up or lost.
Please enter your card's number. You'll find it printed onto your card.
Part 2: Personal Details
Please enter your last name.
Please enter your last name.
Please provide a possibility of contacting you, for example your phone number or email address.